FAQs
If you have any questions about raw dog food, how to feed your dog a raw dog food diet, or would like to know more about Benyfit Natural, you’ll probably find the answers here.
If we haven’t answered your question, please call our team on 01892 770 188 and they’ll be delighted to help.
Top Questions
Is raw feeding safe?
Similarly, to humans eating raw meat, raw feeding is perfectly safe if all hygiene protocols are followed.
Ensuring you wash your hands, surfaces and utensils after serving your dog’s food and making sure to keep their bowl and the area they eat clean.
How much and how often should I feed raw dog food?
As with all dog food, how much raw food you feed your dog will depend on the weight of your dog and whether you want your dog to lose, maintain or gain weight.
You can find out exactly how much raw food your dog will need per day with our raw food calculator.
We recommend feeding this daily allowance across 3 meals a day for puppies and 2 meals a day for adult dogs.
Pregnant bitches will need more food per day and feeding more regularly and older dogs who are less active may need slightly less. We recommend monitoring your dogs weight monthly when raw feeding so that you can adjust their daily allowance as required. Remember, a lot of dogs will eat more than they need (especially if feeding delicious Benyfit Natural) so it’s important to monitor your dogs weight.
How do I transition my dog to raw food?
It can feel quite daunting moving your dog from a dry kibble or canned food to raw dog food.
We recommend in most cases making a straight swap from one day to the next. Most dogs have no issues and happily eat their new raw dog food. We do however have recommendations for how to swap, and the best proteins to feed your dog when transitioning.
You can buy our transitioning bundle, or alternatively use of transitioning guide to help.
We also recommend feeding a probiotic during the first few days when transitioning just to help with any potential stomach upset.
What are the benefits of feeding raw dog food?
There are countless benefits to raw feeding, and we strongly believe that raw food is the best food for your dog.
Not only do dogs find it delicious but it has huge visible benefits and long-term health benefits too. Including…
• Healthy skin & coat
• Smaller, firmer poos
• Improved dental health &
fresher breath
• Better digestion
• Helps manage allergies
• Less vet visits – simpler weight management, less sugars, stronger bones & less stomach issues
To understand more about the benefits of feeding a natural raw food diet to your dog, click here.
Why should I choose Benyfit Natural?
We’ve been making raw dog food since 2014, so we know we’re the experts compared when it comes to pet nutrition and understanding raw dog food. We only use the best ingredients, human-grade meat and we make all our food in small batches in East Sussex.
We test all our food regularly, all our raw material regularly and adhere to the strictest health and safety regulations when preparing your dog’s food.
Learn more about Benyfit Natural and why you should choose us here.
Why should I create a subscription?
A subsciption with Benyfit Natural allows you the convenience and comfort of knowing your dog will never run out of their favourite dinners.
You can create a bespoke subscription, with all their favourite raw food recipes, treats and supplements to arrive at a time that suits you.
You also get the added benefit of 20% OFF your first subscription order, plus 5% OFF every single order afterwards.
You have complete flexibility with your subscription, with the ability to pause, skip and cancel at anytime.
Create your subscription here.
Raw Dog Food Questions
Is raw feeding safe?
Similarly, to humans eating raw meat, raw feeding is perfectly safe if all hygiene protocols are followed.
Ensuring you wash your hands, surfaces and utensils after serving your dog’s food and making sure to keep their bowl and the area they eat clean.
What are the benefits of feeding raw dog food?
There are countless benefits to raw feeding, and we strongly believe that raw food is the best food for your dog.
Not only do dogs find it delicious but it has huge visible benefits and long-term health benefits too. Including…
• Healthy skin & coat
• Smaller, firmer poos
• Improved dental health &
fresher breath
• Better digestion
• Helps manage allergies
• Less vet visits – simpler weight management, less sugars, stronger bones & less stomach issues
To understand more about the benefits of feeding a natural raw food diet to your dog, click here.
What is the difference between your 80-10-10 and Complete raw dog food?
We have two ranges of natural raw dog food, Complete and 80-10-10.
80-10-10 raw dog food contains 80% human-grade muscle meat, 10% bone and 10% offal. This range is based on the prey-model of raw feeding.
Shop our 80-10-10 raw dog food range here.
Our complete range is a complete and balanced meal with 80% meat, bone and offal and 20% vegetables and
botanical mix, this gives your dog everything they nutritionally to have a wholesome and balanced diet.
Shop our range of Complete raw dog food here.
Can my raw dog food be re-frozen?
We will make sure your order is sent to you frozen, and should arrive to you frozen. If anything in your order is partially defrosted (when squeezed is still firm in the middle) then it can be safely refrozen. If tubs are fully defrosted they can be stored in the fridge for up to three days.
How much and how often should I feed raw dog food?
As with all dog food, how much raw food you feed your dog will depend on the weight of your dog and whether you want your dog to lose, maintain or gain weight.
You can find out exactly how much raw food your dog will need per day with our raw
food calculator.
We recommend feeding this daily allowance across 3 meals a day for puppies and 2 meals a day for adult dogs.
Pregnant bitches will need more food per day and feeding more regularly and older dogs who are less active may need slightly less. We recommend monitoring your dogs weight monthly when raw feeding so that you can adjust their daily allowance as required. Remember, a lot of dogs will eat more than they need (especially if feeding delicious Benyfit Natural) so it’s important to monitor your dogs weight.
Will my dog be getting too much protein?
The short answer is no!
There are often scare stories around high protein diets, but dozens of studies firmly show that there is no fact to these stories. The diet that dogs and many animals ate in the wild would have been predominantly protein-based because that’s what they are biologically programmed to survive and thrive on.
We do add vegetables and botanicals to our Complete Working Dog range and offer a range of natural supplements that can be added to any of our recipes for extra nutrition. You can also add extras to your dog’s food, if you’d like to, such as sprats for fatty acids but these are not a necessity if feeding a complete food.
How to make 80-10-10 food complete?
Our 80-10-10 recipes contain human-grade meat, bone and offal. This is formulated for owners who have dogs with vegetable allergies, are following an elimination diet or take a DIY approach to raw feeding and add their own supplements at home.
To make an 80-10-10 recipe complete we recommend adding small amounts of fruits, vegetables, fatty acids (sprats), leafy greens (spinach) or a natural supplement powder.
Discover our range of natural supplements that can be added to any 80-10-10 or complete recipes here.
Do I need to add supplements to my dog’s food?
Our Complete Working Dog range is a complete recipe, which means it is completely nutritionally balanced, so you
do not need to add anything extra to your dog’s bowl unless you choose to.
Our 80-10-10 recipes are a complementary pet food for dogs and include no vegetables or botanicals. These are ideal if your dog is allergic to specific vegetables or if you’re doing an exclusion diet.
We recommend adding a natural supplement if you’re only feeding our 80-10-10 recipes. You can also add your own vegetables and fruits at home too.
Can I feed raw food frozen?
We recommend defrosting Benyfit Natural frozen raw food overnight in the fridge, this gives the food time to naturally thaw before feeding.
It is important that you do not rush the defrosting process through defrosting in the microwave or defrosting in warm water as this encourages bacteria growth.
If your dog’s food has been defrosting and is still partially frozen, you can feed them this, but be aware that some dogs don’t like their food that cold.
How many different proteins should I feed?
As many as possible! Dogs thrive on protein, especially working and active dogs. We always recommend feeding a
variety of up to 4 proteins per week on rotation. If your dog has a sensitive stomach or allergies some proteins can be harder to digest which is why we have our Sensitive range.
If you’re unsure if your dog is getting enough proteins, get in touch with our friendly customer service team for advice.
My dog has stopped drinking as much water?
This is completely normal when you start feeding a raw diet. There is a much higher moisture and water content in raw meals compared to processed wet and dry food, therefore don’t be concerned if you notice your dog drinking slightly less that you’re used to.
What vegetables do you include in your meals?
In our complete recipes we include carrots, broccoli and parsnips. If your dog has an intolerance to any of these vegetables our Meat Feast is a complete recipe, with no vegetables.
If you want to avoid vegetables completely then choose our 80-10-10 range and add a supplement to make this complete and balanced.
You can see a full breakdown of our ingredients here.
Can I feed part kibble part raw?
We do not recommend mixing Benyfit Natural raw dog food with dry dog food or biscuits. All our meals are nutritionally balanced to meet your dog’s nutritional needs so they don’t need any additional food to balance their meal.
It’s also worth knowing that dry food and raw food digest at different rates. Kibble can take up to 16 hours to digest, while raw only takes up to 6 hours. Feeding both together could put unnecessary strain on your dog’s digestive system.
If you do decide to feed a mixed diet, then we recommend doing this as two separate meals (e.g. dry food for breakfast and raw food for dinner).
My dog has white poo, is this normal?
We use a standard 10% bone across all our meals (except for Just Tripe which is boneless) which is nutritionally the perfect amount for dogs, however if your dog’s poo is chalky and white this is normally sign of too much bone within their diet.
You can always dilute the bone content within their meal by adding a small quantity of our Just Tripe recipe as it is a boneless mince or adding some leafy greens at home which will make their poo softer and easy to pass.
Can my dog get worms from feeding raw food?
Benyfit Natural raw dog food is frozen immediately after manufacture and this process would kill any parasites which would be highly unlikely to be present anyway, due to our stringent raw material testing process. Your dog is more likely to pick up worms which investigating other animal poo and bugs in the parks or woods.
How do I defrost Benyfit Natural raw food?
We recommend defrosting your Benyfit Natural raw dog food in the fridge overnight. Once defrosted you can keep your food in the fridge for up to 3 days.
We do not recommend defrosting at room temperature or in warm water as this can encourage bacteria growth.
How do I transition my dog to raw food?
It can feel quite daunting moving your dog from a dry kibble or canned food to raw dog food.
We recommend in most cases making a straight swap from one day to the next. Most dogs have no issues and happily eat their new raw dog food. We do however have recommendations for how to swap, and the best proteins to feed your dog when transitioning.
You can buy our transitioning bundle, or alternatively use of transitioning guide to help.
We also recommend feeding a probiotic during the first few days when transitioning just to help with any potential stomach upset.
What is a BARF diet?
BARF stands for Biologically Appropriate Raw Food. A BARF diet offers your dog optimum levels of nutrition and nothing in their meal is processed or cooked ensuring it maintains all nutrients.
This diet is based around what dogs would naturally eat in the wild. A BARF diet includes no processed meats or any
added ingredients that can be found in most processed wet and dry foods. BARF diet should include species-specific raw ingredients including raw meat, bones, offal, fruits, vegetables and natural herbs.
Will raw feeding make my dog want to eat wildlife?
The simple answer here is no.
There is a common myth that feeding raw food may result in a dog that is ‘blood thirsty’ or could increase their desire to chase or eat live animals.
However, no studies have shown that the likelihood of this increases based on diet. A dog eating minced raw beef, will not associate this meal to a cow. Our raw food recipes come minced, with all the nutrition they need conveniently packaged into tubs. This is a similar feeding format to lots of wet or fresh dog food options.
The hunting or prey drive of a dog, comes down to the individual dog, it’s breed characteristics or circumstances – not their diet.
Can I feed bones to my dog?
Absolutely!
Bone is animportant part of any dogs diet, especially when raw feeding. All our raw food recipes (except Just Tripe) include minced bone. Bones are a fantastic source of minerals and other nutrients.
Raw bones for example marrow bones or turkey necks are also an important part of a dogs diet, they can be used as a treat, part of a meal or to ease anxiety as dogs find comfort in chewing.
Shop our full range of frozen raw bones.
Remember to never feed your dog any cooked bones or bones that may splinter.
For more information on feeding bones, read our helpful guide.
My vet says raw feeding is bad, is this true?
Many vets will discourage raw feeding, and this is typically due to a lack of knowledge and understanding around the raw food diet. Vets are often associated with a large dog food brand and are encouraged to recommend this food brand to resolve your dogs problems or as a ‘healthy’ food option.
If you find your vet isn’t encouraging you to feed your dog raw, or actively discouraging you, then seek a
local holistic or raw feeding vet who will be able to reassure you that you’re making the right decision for your dog.
We work closely with a lot of different vets and do our best to educate and improve the stigma associated to raw feeding within the veterinary community.
One of our ambassadors Dr Nick Thompson, The Holistic Vet, regularly attends events with us, and participates in
Q&A’s on our social media channels to answer your raw feeding questions. He provides guidance for our customer service team and provides training sessions to everyone who joins the Benyfit Natural team.
How much will fit in my freezer?
This will totally depend on the type and size of freezer that you have. However, based on a traditional under-counter freezer drawer, typically you can fit up to 6KG per drawer.
This may differ depending on the size of your freezer drawers and whether you buy 1kg or 500g tubs.
About us
What is Benyfit Natural raw dog food?
Benyfit Natural is a nutritious, 100% natural Biologically Appropriate Raw Food (“BARF”) raw food for dogs. Our recipes are made with the highest quality ingredients, with ranges to cover complete diets and 80-10-10 raw food diets.
We also have a range of natural and nutritious air-dried treats, bones, and natural supplements to ensure your dog is happy and healthy.
To learn more about Benyfit Natural click here.
Where is Benyfit Natural food made?
All our raw food recipes are made on site, in small batches at our East Sussex HQ in the UK. The entire manufacture and distribution is on the same site. Keeping all our operations in proximity and using suppliers as close to our HQ allows us to minimise food miles and carbon emissions.
What is the Benyfit Natural animal welfare policy?
Animal welfare is one of our top concerns. All our staff either have dogs of their own or are animal lovers and our pets are considered part of our families. Just because as a business we use animals in the production of our food, does not mean we want these animals to suffer in their lives or in our production process.
Our ingredients are ethically sourced and we strive to work with our suppliers and farms that adhere to food standard principals including animal welfare, environmental protection, food safety and traceability.
Does Benyfit Natural support local farmers, butchers and suppliers?
Yes.
We are huge believers in sourcing locally as much as possible. We are lucky enough to be nestled in the East Sussex countryside, on the border with Kent, and so have access to several superb farms and suppliers. And because our
production and packaging are handled on site too, Benyfit Natural raw dog food goes from field to freezer in as few miles as possible.
Why should I choose Benyfit Natural?
We’ve been making raw dog food since 2014, so we know we’re the experts compared when it comes to pet nutrition and understanding raw dog food. We only use the best ingredients, human-grade meat and we make all our food in small batches in East Sussex.
We test all our food regularly, all our raw material regularly and adhere to the strictest health and safety regulations when preparing your dog’s food.
Learn more about Benyfit Natural and why you should choose us here.
What food standard regulations do Benyfit Natural follow?
All Benyfit Natural raw dog food recipes meet stringent FEDIAF guidelines, the European Pet Food Manufacturers’ Association.
We comply with the Legal Trading Requirement of the APHA (Animal Plant Healthy Agency) which ensures we abide by all EU and UK food safety laws.
Our manufacturing process is Defra-approved. Additionally, we adhere to guidelines issued by the PFMA, (Pet Food Manufacturing Association), which were drawn up in conjunction with Defra, the APHA, Public Health England (PHE) and the Food Standards Agency (FSA).
How do we test our raw dog food?
All the meat in our recipes is human grade, meaning it is good enough quality for human consumption. We know there can be concerns when feeding a raw diet but be assured that we test all our products inline with the APHA guidelines to ensure that everything we produce is safe for your dog.
Alongside these tests we also do regular random batch testing and checking to make sure the product consistency, smell and texture is to the Benyfit Natural standard.
Our testing and manufacturing process means we can track every batch back to the raw ingredients and the testing that was done on that raw ingredient.
We also have a group of very keen four-legged taste testers who regularly test our new recipes and treats to make sure that everything we sell gets tails wagging.
Can I feed Benyfit Natural to my cat?
Our recipes are designed and formulated for dogs in mind, we therefore would not recommend feeding Benyfit Natural to your cat.
Why does the colour of the same product change from batch to batch?
All our food is 100% natural and therefore colour may alter slightly from meal to meal. This may be more noticeable in food recipes that contain chicken, duck or turkey as we use both the lighter and darker meat which is found nearer the bone.
If you have any concerns about the colour of your food, please send photos and the batch numbers (found on the short side of the plastic tub) to our friendly customer service team.
Do you offer a breeder’s discount?
Yes!
We love breeders that want to start their puppies on raw food from day one.
If you’re a reputable and registered breeder we guide you through introducing your puppies to Benyfit Natural raw food, as well as providing puppy packs for your litter’s new parents.
For more information on our breeder scheme, click here.
Do you offer a bulk buy discount?
If you have a requirement to order a large amount of Benyfit Natural food on a regular basis we can offer you a discount of 15%. To qualify for this discount, you will need to order a minimum of 300kg a month and this will be checked regularly.
Please get in touch with our team to let them know your details, how much food you will be requiring, and they will provide you with an exclusive discount code.
Do you offer sample packs?
Unfortunately, we are unable to offer samples as we need to ensure the food arrives with you frozen and we know that we need a minimum of 6KG per box to ensure that food arrives frozen. We also don’t think you can get the real benefit of switching to a raw food diet from one sample tub, and the benefits will become noticeable over time.
We do recommend, if your dog is already on raw food and you’re looking to switch to Benyfit Natural, that you visit one of our stockists near your as they will be able to show you the product and you can
buy a smaller amount to try.
Is it more expensive to feed Benyift Natural?
It costs approximately…
£0.99p per day to feed a small sized dog
£1.62 per day to feed a medium sized dog
£3.61 per day to feed a large sized dog
£6.23 per day to feed a Giant sized dog
Our product is premium and
made with only the best ingredients for your dog. Raw feeding in general can be more expensive than dry food, as many dry foods often contain filler grains and meat meal rather than fresh meat. With Benyfit Natural your dog will be getting the best human-grade meat and all other ingredients are ethically sourced.
Many pet parents that raw feed find that overall their costs are reduced over a dogs lifetime, as raw feeding can help with lifetime weight management, skin issues, allergies and so much more that vet visits are reduced.
Find out how much it would cost to feed your dog Benyfit Natural by taking our Subscription quiz.
Subscription Questions
Why should I create a subscription?
A subsciption with Benyfit Natural allows you the convenience and comfort of knowing your dog will never run out of their favourite dinners.
You can create a bespoke subscription, with all their favourite raw food recipes, treats and supplements to arrive at a time that suits you.
You also get the added benefit of 20% OFF your first subscription order, plus 5% OFF every single order afterwards.
You have complete flexibility with your subscription, with the ability to pause, skip and cancel at anytime.
Is there a discount if I subscribe?
Absolutely!
You can save 20% OFF your first subscription box, then 5% OFF every box afterwards.
How do I create a subscripton?
Creating a subscription with Benyfit Natural has never been easier.
Simply complete our subscription quiz, where you tell us a little about your dog, then we'll present all the suitable raw food recipes.
Add your dogs favourite recipes to your box, add any extra treats and supplements, choose how often you'd like delivery and you're done.
Can I change my flavours?
Yes!
You can change the raw food, treats or supplements in your subscription at anytime. Simply log into your subscription account to make changes.
Can I cancel at any time?
Yes.
You can pause or cancel your subscription at anytime, simply log into your subscription account and cancel.
If payment has been taken for your next subscription delivery we may not be able to cancel that shipment. If the shipment has not been dispatched however we will do everything we can to refund and cancel that final shipment.
You can re-subscribe or reactivate your subscription at anytime.
Can I subscribe with more than 1 dog?
Yes!
Our subscription quiz allows you to add as many dogs as you'd like. We'll ask some questions about each of your dogs, so that we can provide personalised recommendations.
Shipping questions
How much do I need to order for delivery?
Our minimum order weight for home delivery is 8KG of food. This can be made up of either our 1KG tubs or 500g tubs or a combination of both. This is to ensure that all our food arrives with your frozen. Our system will not allow you to order less weight than this.
If you do not have enough storage across your fridge (defrosted food can be stored
up to 3 days) and freezer combined, then we suggest you visit a local stockist where you can buy smaller volumes. Find your nearest Benyfit Natural stockist here.
Do I need to be home to receive my delivery?
All our raw food orders are shipped and arrive frozen, and we recommend that you order is stored in the freezer as soon after delivery as possible. We recommend being home to accept your delivery, but as the order is frozen, if you are not home DPD will leave your parcel.
Once your order has been dispatched, DPD will get in touch with tracking information and a 1 hour time slot for delivery. You can also give them information on a safe place to leave your parcel if you won’t be home. We cannot accept responsibility for orders
that are left in a safe space if you are not home to receive the delivery.
If you order just treats or supplements (no frozen) these will be shipped with Royal Mail and you will need to be home to receive your order. If you choose a tracked service, Royal Mail will let you know when they are scheduled to deliver, if you choose an untracked service, you will not be notified of the planned delivery time.
Learn more about our shipping policy here.
How long does delivery take?
If your order any of our raw food or frozen bones Monday – Thursday before 1pm our delivery is next day as standard with DPD for all raw food.
If you are ordering treats or supplements only, with no frozen products, you can choose between our next day or standard tracked service with Royal Mail. If ordered Monday – Friday before 1pm these will be delivered either next day or within 3 working days depending on the service selected.
Orders placed after 1pm will be dispatched the next working day and we do not dispatch any orders on weekends.
For more details on our shipping options and dispatch times click here.
How much does delivery cost?
We offer free delivery on all orders over £60.
Orders under £60 will be charged £5.49 if your order contains frozen meals or frozen bones.
If you orders just treats or supplements you can choose from our three Royal Mail delivery options which range from £3.49 to £5.49
You can learn more about our shipping policies here.
What courier do you use?
All our delicious raw dog food and frozen raw bones are delivered with DPD. This is a fully tracked service and they will send you tracking details once the order has been dispatched.
Once you receive your tracking details you can leave any specific instructions and update your safe place so the DPD driver can follow these. You will receive a 1-hour time slot for your delivery, but this is a guide only and we cannot be responsible for the DPD driver arriving late or early.
If you’ve ordered treats or supplements and no frozen products your order will be delivered with Royal Mail. This is a fully tracked service and they will send you tracking details once the order has been dispatched. Royal Mail delivery Monday – Saturday.
For more details on our shipping services click here.
Do you offer a click & collect service?
Unfortunately, we’re unable to offer a click and collect service, as our East Sussex HQ is based in a secured estate that unfortunately means we’re unable to welcome the public.
We do deliver next day (Mon – Thurs before 1pm) and have a lot of independent stockists if you’d prefer to visit a store to collect your product. Find your local stockist here.
Can I order just treats or supplements?
Absolutely!
As well as our delicious raw food recipes, we also have a range of natural air-dried treats, training treats and natural supplements.
You can order any of these non-frozen products at anytime with no minimum spend or weight required.
If you’re adding raw food to your order or frozen bones, your order will need to be a minimum of 8KG.
Learn more about our shipping options here.
Where can I find best before dates and batch numbers?
Our productions batch numbers are on the short side of all our tubs. This batch number is also the production date, and best before is one year after production.
All our treats have individual best before dates visible on the packaging.
Where do you deliver?
At the moment we only deliver within the UK.
Our food arrives with you frozen, so needs to be able to be delivered next day, therefore we're unable to ship to any postcodes on a 2 day service.
For more information about our shipping options, click here.
How can I change my delivery address?
We aim to dispatch orders as quickly as possible, so if you've made a mistake on your order and need to change your delivery address please get in touch as quickly as possible. The quickest way to do this is to call us on 01982 770188 (Mon - Fri). Orders placed before 1pm Mon - Thurs will be dispatched same day, but we will do everything we can to change the address before your order is dispatched.
Do you offer returns or refunds?
We are unable to accept returns of any of our raw frozen products.
These are perishable goods and a refund or replacement will only be provided if there is an agreed fault or problem with the product.
Reasons we will not process a refund or return:
- My dog doesn't like it...
If your dog is raw fed there is very little reason they won't enjoy Benyfit Natural raw food. If you're unsure we'd recommend trying to try a couple of packs from a local stockist before ordering online.
- My dog has an upset stomach...
Dogs get poorly tummies for many reasons, from picking things up on walks, contracting from another dog or having a treat that didn't agree with them. We can advise on next steps to care for your dog.
- The meat smells or looks different...
All meat will smell different and will be a slightly different colour based on the age of the animal and the season. Some proteins are stronger in smell (tripe for example) and all meat does have a 'smell'. If the food has been defrosted a few days it may smell, which is why we recommend feeding within 4 days of defrost, sooner if possible.
We test to the highest standards, all raw materials is tested and we create in batches so will be able to check your batch if there's any problems. If we identify an issue with the batch or receive multiple complaints about a single batch we will refund and replace.
- Big pieces of bone...
We create our minces to be chunkier (exc. senior and puppy). This means they go through a larger plate than some other brands. Depending on the protein the texture will vary, for example poultry items are typically smoother than game meats and 80-10-10 recipes. We will need a photo to show the bone content included and based on our standard will determine whether these are larger than we'd intended.
- Defrosted due to parcel not being collected...
We deliver with DPD and our good are perishable. DPD will let you know when they deliver and if you are not home the items will be left. We recommend being home or stipulating a safe place. If items defrost due to being left outdoors we are unable to provide a refund. This is especially essential to be aware of during hot weather.
We can accept returns for our air-dried and training treats, if they are still in packaging and not damaged. Please return to;
Unit 11, Sheffield Business Park, East Grinstead Road, Uckfield, TN22 3FB
Returns will be processed within 5 working days of the parcel arriving. We do not cover the cost of the return and do not refund shipping costs.
Would you consider smaller or larger tubs?
At the moment, we don't have capacity to offer our raw food recipes in tubs smaller than 500g or larger than 1kg.
If a 500g tub is too much food for your small dog and will last longer than 3 days, we recommend partially defrosting, cutting to portions and re-freezing.
What are your plastic tubs made from?
All our raw food recipes come in POP tubs.
These are made from Prevented Ocean Plastics. POP collects plastic from coastal towns across the globe, that would have otherwise ended up in our oceans.
Ocean plastic is very difficult to re-use and recycle, so POP allows us to prevent plastic ever ending up in the ocean.
All our POP tubs are made from recycled materials, and are 100% recyclable, contributing towards a circular economy.
Learn more about our Prevented Ocean Plastic tubs and our packaging here.
How can I make a compliment or complaint?
We love to hear feedback from our customers, whether it's a happy dog that's benefited from Benyfit Natural or there's something wrong with your delivery or product.
Please ensure complaints are sent directly via email to info@benyfitnatural.co.uk or we are called as soon as possible after your delivery.
In some cases we may refund your order or items in your order if we deem them to be unsatisfactory, however there are cases we would not process a refund.
Reasons we will not process a refund or return:
- My dog doesn't like it...
If your dog is raw fed there is very little reason they won't enjoy Benyfit Natural raw food. If you're unsure we'd recommend trying to try a couple of packs from a local stockist before ordering online.
- My dog has an upset stomach...
Dogs get poorly tummies for many reasons, from picking things up on walks, contracting from another dog or having a treat that didn't agree with them. We can advise on next steps to care for your dog.
- The meat smells or looks different...
All meat will smell different and will be a slightly different colour based on the age of the animal and the season. Some proteins are stronger in smell (tripe for example) and all meat does have a 'smell'. If the food has been defrosted a few days it may smell, which is why we recommend feeding within 4 days of defrost, sooner if possible.
We test to the highest standards, all raw materials is tested and we create in batches so will be able to check your batch if there's any problems. If we identify an issue with the batch or receive multiple complaints about a single batch we will refund and replace.
- Big pieces of bone...
We create our minces to be chunkier (exc. senior and puppy). This means they go through a larger plate than some other brands. Depending on the protein the texture will vary, for example poultry items are typically smoother than game meats and 80-10-10 recipes. We will need a photo to show the bone content included and based on our standard will determine whether these are larger than we'd intended.
- Defrosted due to parcel not being collected...
We deliver with DPD and our good are perishable. DPD will let you know when they deliver and if you are not home the items will be left. We recommend being home or stipulating a safe place. If items defrost due to being left outdoors we are unable to provide a refund. This is especially essential to be aware of during hot weather.
01892 770 188
Monday - Friday
10:00 till 16:00
info@benyfitnatural.co.uk
Allow 2-3 working days for us to reply.
Unit 11, Sheffield Park Business Estate. East Grinstead Road
Uckfield
TN22 3FB
